Thursday, 24 July 2014

BSOD Unexpected Kernel Mode Trap and Mcafee Total Protection 2014

I have been suffering a crash and immediate reboot losing current data with  A BSOD (Blue Screen of Death)  0 x 1000007F Unexpected Kernel Mode Trap and the suggestion from forums what to do .
I checked the graphics card, RAM, hard drives using the Dell hardware utility stress tests.
All drivers were up to date.
I had restored my PC back from available Windows updates but no change.

A utility for explaining a  BSOD (Blue Screen of Death)  0 x 1000007F Unexpected Kernel Mode Trap showed that  a mfehidk.sys was recorded in the log which is a McAfee Total Protection 2014 .This  file is a link driver and leads me to believe that the BSOD which occurs when I try to drag and drop files or move up to the root directory was probably caused by the McAfee anti virus product.
Disabling the McAfee functions seemed to cure the problem immediately
Contacted their technical support who did seem to be familiar withy this problem. They found that Microsoft Security Essentials was also running which is not a good idea having two AV software running.
They then checked the Network Driver for updates which was found to be up to date.
Running the McAfee virtual technician showed no problems.
It was however suggested that a complete removal and reinstall would be necessary and offered to do this remotely for me.
The Remote assistance removed all McAfee products using mcpr.exe and rebooted.
They set up a reinstallation link on the desktop and serial number and asked me to reinstall and see if the error reoccurs.
July 2014 everything has been OK.
To  clean and re-install Mcafee Total Protection 2014  I have detailed a home use procedure below.

Mcafee removal tool download

Uninstall your McAfee home user products using Add/Remove Programs in the Windows Control Panel: 

Windows 8 Users
Close all McAfee program windows.
In the Start screen, type Programs and Features. (If it is not visible, click Settings in the list on the right.)
Click Programs and Features in the list on the left.
Select McAfee SecurityCenter.
Click Uninstall and follow any on-screen prompts.

Windows 7 and Vista users
Close all McAfee program windows.
Click Start, Search, type Programs and Features, and click Go.
Double-click Programs and Features.
Select McAfee SecurityCenter.
Click Uninstall and follow any on-screen prompts. 

Download and run the McAfee Consumer Product Removal (MCPR) tool:
Download the MCPR tool from: and save it to a folder on your computer.

IMPORTANT: The MCPR tool is updated periodically when new products and updates are released. Always download a new copy of the MCPR tool before using it to uninstall your product.

Navigate to the folder where you saved the file, and double-click MCPR.exe. 
When you see the User Account Control dialog box, click Yes.
At the McAfee Software Removal screen, click Next.
At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.
When prompted, type the Captcha information, which is case sensitive, to validate to application security, and then click Next.
If you have Family Protection installed, type your Administrator user name and password and click Next.
If you cannot authenticate, follow the on-screen instructions to obtain an uninstall code. If you do not have Family Protection installed, you will not receive this authentication prompt.
When you see the message CleanUp Successful, restart your computer. Your McAfee product will not be fully removed until after the restart. 

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